Jason townsend wrote on 06-21-2018

Customer service

The most important customer....is the one on the phone! An employee was attending me until the phone rang. He stopped helping me to answer the phone. Then he got on the computer to take care of the customer that called. So, another employee assisted me until the phone rang. That employee answered the phone, and got on the computer to assist the customer who had called. I had been in the store for only 5-6 min at this point. It was clear to me that the customer on the phone has a higher priority than the one in the store. Not the first time it has happened but it is the last.